General Terms and Conditions

General Conditions of Sale

Last updated: 09/07/2025

Scope of application

These General Conditions of Sale (GCS) govern the relationship between the seller and any natural or legal person (the Customer) wishing to purchase one or more Maholi products marketed (the Products).

Products

The Products offered by the Seller are described on its website. The Seller reserves the right to modify the characteristics, prices and availability of the Products at any time.

Order

The Customer may order Products online on the Maholi website. The order will be final after the Customer has validated the shopping cart and payment.

Price and payment

Product prices are indicated in euros, all taxes included, excluding delivery costs. Delivery costs are the responsibility of the Customer and are indicated at the time of ordering, except for orders over a certain basket amount previously communicated on the website.

Payment is made online at the time of ordering by credit card or any other payment method offered on the site.

Delivery

The Products are delivered to the address indicated by the Customer when ordering. Delivery times are indicated in the order confirmation email and may vary depending on the Products ordered and the delivery destination.

Billing and shipping addresses may be different.

For all deliveries within the European Union, excluding mainland France, each order will be processed individually. The seller must be contacted.

In the event of a delay in delivery, the Customer will be informed as soon as possible. In the event of non-delivery within the expected timeframe, the Customer may cancel their order and obtain a refund of the amounts paid within 30 days from the date of the order.

• Customer responsibility upon delivery : If the package is not collected within the specified time (relay point, post office, locker, etc.) and the package is returned to the sender, the reshipping costs will be borne by the customer, invoiced at cost price.

Withdrawal and returns

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Products to exercise his right of withdrawal without having to justify reasons or pay penalties. The costs of returning the Products are the responsibility of the Customer.

Products may be returned after use, provided they are cleaned, in working order, clean, and undamaged. Maholi reserves the right to refuse any return if the Products are damaged, incomplete, or if the packaging is seriously damaged, making them impossible to resell.

Guarantees and liability

Maholi guarantees that the Products comply with their description on the website. In the event of non-compliance, the Customer may request replacement or refund of the Products.

Maholi undertakes to replace free of charge any cold pack presenting a defect within six months from the date of receipt of the product by the buyer, subject to use in accordance with the instructions provided.

The seller reminds that the products sold are neither medical nor pharmaceutical products and that they fall into the well-being category.

Intellectual Property Rights

All products marketed under the Maholi brand correspond to trademarks, logos, trade names and distinctive signs associated with Maholi and are the exclusive property of Adèle Bouscasse and are protected by national trademark laws. No right or license is granted to the customer regarding the use of these trademarks, logos, trade names and distinctive signs.

Use of products

The products sold by Maholi are intended for use as described in the product sheet enclosed with the shipment. The customer is not authorized to reproduce, copy, modify, or distribute the products.

Responsibility

The seller shall not be liable in any event for any direct, indirect, incidental, special, consequential or punitive damages arising out of the use or inability to use the products.

Force majeure

Cases of force majeure or fortuitous events such as: total or partial strikes hindering the smooth running of our business or that of one of our suppliers, subcontractors or carriers, as well as the interruption of transport, the supply of energy, raw materials or spare parts, have the effect of suspending our contractual obligations.

In the event of a dispute between the customer and the seller, the customer hereby agrees to give jurisdiction to the Lyon courts to deal with the dispute.